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SHIPPING POLICIES

Pre-Order Policy

Please note that the delivery date is an estimated shipping date. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. Your credit card will be charged upon placing your order. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will cancel your order/refund you. Thank you for understanding.

The total shipping charges for each shipment will be allocated proportionally to the cost of the items shipped; the total shipping cost charged will not increase. Please note that all pre-order items will ship via Canada Post.  You will receive a shipping confirmation email for all items as they are shipped.

 

Order

We ship Monday through Friday from our warehouse. We do our best to process orders within 5-7 business days of ordering.  We reserve the right to hold and confirm orders if we believe there is an indication that an order may be fraud.

All orders shipped outside Canada Post MAY BE subject or local customs duties. Kindly keep in mind that all countries have different protocols and fees for incoming packages. Typical shipping time for Canada Post International shipping ranges from 6 to 10 business days. Some countries are subject to even longer shipping dates.

 

5-DAY RETURN POLICY

You have 5 days from the time your order is successfully delivered to request an exchange. 

All exchanges must first be authorized by speaking to a customer service rep via email. You are responsible for any shipping charges back to us.  We also recommend that you insure/track your return just in case. Please contact us up before doing anything!

 

EXCHANGES

If you would like to exchange an item because you may have received the wrong size, or decided you want a different color. Just contact us at info@djtripleexe.com and we will help you.You are responsible for charges associated with shipping exchanged back to us.

If the item you are getting exchanged costs more than the new item, we will issue your money back for the difference.

If the item you are getting exchanged costs less than the new item, then all you have to do is pay the difference.

Exchanges are subject to product availability.

 

ITEM CONDITION

We will only accept exchanges for items in a ‘as good as new’ condition. This means the items must be shipped back to us either exactly as you received them, or with only the amount of wear that would occur from trying the items on in one of our stores.

This means items must come with all original undamaged packaging, labels and tags must still be attached.  There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on.

 

PROCESSING TIME

Once your return or exchange item arrives at our warehouse please allow 5-10 business days for us to initiate your refund. (Please note that depending on your credit card company it may take another 2-10 days for your refund to appear)

 

DAMAGED OR DEFECTIVE ON ARRIVAL

If a package arrives and the package is visibly damaged on the outside, inspect the contents before signing for the package! If no signature is required please take out your camera phone or a camera and take pictures of the damage. These photos will be used to help file a claim with the shipping company.

If you do receive or sign for a package and you later notice later that a item is damaged or defective you have one business day to report this to our customer service team either by email. We will send you a free shipping label to return the item, and we will replace it ASAP.

 

SALE ITEMS

We do not accept exchanges on sale items. All sales final. However, if a sale item is damaged or defective we will replace it following the same guidelines for damaged or defective products stated above.